Customer information
Returns, cancellations and refunds
Last updated 23 July 2026
No change-of-mind returns because the goods are perishable
Our products are perishable and liable to deteriorate, so we do not accept returns of goods once they have been dispatched, and we cannot offer a refund if you change your mind. The 14-day cancellation right under the Consumer Contracts Regulations 2013 does not apply to goods of this kind.
Please check your order carefully before paying.
Before payment or dispatch
Contact us as soon as possible with your order reference. An unpaid order can normally be cancelled and its reserved stock released. If payment has been made but the order has not been dispatched, we will confirm whether it can be cancelled and refunded.
Faulty, damaged or incorrect goods
Contact us promptly with your order reference, a description of the issue and useful photographs. Your statutory rights are not affected. Where goods are faulty, damaged in transit or supplied incorrectly, we will explain the available remedy, which may be a replacement or a refund.
Refund timing
Where a refund is due, it is made using the original payment method unless agreed otherwise.
How to contact us
Email orders@novarynlabs.co.uk and include your order reference. Do not send goods back without our instructions.