Returns, cancellations and refunds

Contact us as soon as possible with your order reference. An unpaid order can normally be cancelled and its reserved stock released. If payment has been made but the order has not been dispatched, we will confirm whether it can be cancelled and refunded.

For purchases covered by UK consumer cancellation rights, tell us within 14 days after receiving the goods if you wish to cancel. You then have a further 14 days to return them. Contact us before returning anything so we can provide the appropriate return instructions and address.

You are normally responsible for the direct cost of returning unwanted goods. We may reduce a refund to reflect loss in value caused by handling beyond what is reasonably necessary to inspect the goods.

Contact us promptly with your order reference, a description of the issue and useful photographs. Your statutory rights are not affected. Where goods are faulty, damaged in transit or supplied incorrectly, we will explain the available remedy and appropriate return arrangements.

Where a cancellation right applies, refunds are made using the original payment method unless agreed otherwise and within the legally required period. A qualifying cancellation refund includes the basic outbound delivery charge; any additional premium delivery cost is not refundable.

Email orders@novarynlabs.co.uk and include your order reference. Do not send goods back without return instructions.