Delivery policy

We deliver within the United Kingdom and to the European destinations listed at checkout. European delivery costs £14.99 per order, with no free shipping.

UK orders are sent using Royal Mail Tracked 24. UK delivery is £3.99 per order, or free when the products in your order come to £100 or more after any discount. European delivery is a flat £14.99 regardless of order value; free-delivery thresholds, offers and affiliate delivery benefits apply to UK addresses only. The final delivery charge is displayed at checkout and is included in the final order total.

Tracked 24 is a delivery aim rather than a guaranteed next-day service. Delivery time begins after dispatch, not when an awaiting-payment order is submitted.

Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Türkiye, Ukraine, Vatican City. Delivery times vary by destination; the UK Tracked 24 delivery aim does not apply.

Orders are prepared after payment is confirmed. Payments confirmed by 21:00 UK time are dispatched the next working day. Working days exclude weekends and bank holidays. Payments confirmed after the cutoff may require an additional working day. If an unexpected dispatch delay occurs, we contact you with an updated timeframe. We will deliver within the period agreed with you and, unless otherwise agreed, no later than 30 days after the contract is formed.

Where available, tracking details are sent after dispatch. Contact orders@novarynlabs.co.uk with your order reference if a parcel is delayed, damaged or appears lost. Please do not dispose of damaged packaging before contacting us.

Check the delivery address carefully before submitting an order. Contact us promptly if it needs correcting. We cannot promise that an address can be changed after dispatch.