Privacy notice

Novaryn Group Limited trading as Novaryn Labs, a company registered in England and Wales (company number 17559916), is responsible for the personal information described in this notice.

Registered office: 128 City Road, London, United Kingdom, EC1V 2NX
Privacy email: orders@novarynlabs.co.uk

We may collect your name, email address, organisation, contact-form message, telephone number, delivery address, order contents, customer notes, communications, payment status and fulfilment information. We also process limited technical and security information, such as IP addresses associated with contact submissions and administration login attempts. The website does not collect card or bank credentials.

We use this information to respond to enquiries, create and administer orders, reserve stock, arrange payment, deliver goods, handle cancellations and returns, prevent misuse, maintain business records and meet legal obligations. These uses are based on taking steps at your request, performing a contract, complying with law and our legitimate interests in operating and securing the service. Where you separately opt in at checkout, we use your email address to send updates about new research products, availability and Novaryn Labs company news based on your consent. A few weeks after dispatch we also send one reorder reminder with product suggestions, based on our legitimate interests; you can opt out at checkout or with the unsubscribe link in any email. We never sell your information or use it for advertising retargeting.

Information is shared only where necessary with service providers such as website hosting, database and email providers, approved payment providers, Royal Mail or another authorised fulfilment partner, and professional or public authorities where legally required. We do not sell customer information.

We keep information only for as long as needed for the purposes described, including order fulfilment, support, accounting, dispute resolution and legal record-keeping. If you have an account, we also keep your phone number and delivery address on it so you don't need to re-enter them; you can change or remove them on your account page at any time. We use access controls and reasonable technical and organisational safeguards, but no internet service can be guaranteed completely secure.

Depending on the circumstances, you may ask for access, correction, deletion, restriction, objection or portability of your personal information. You can withdraw marketing consent at any time by emailing orders@novarynlabs.co.uk; withdrawing consent does not affect your orders. You may also complain to the UK Information Commissioner’s Office. Contact us first if you would like us to address a concern.

We may update this notice when our services or legal responsibilities change. The latest version and update date will remain available on this page.